juan361 Privacy Policy

1. Who We Are

juan361 ("we," "us," "our," or the "Platform") is an online gaming platform operated for Filipino players, offering casino games, sports betting, bingo, live dealer tables, and related entertainment services. Our headquarters is located in Manila, Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), juan361 acts as the Personal Information Controller with respect to the personal data of registered users and visitors to the Platform. This Privacy Policy applies to all personal data collected through the juan361 website, mobile platform, and any related communications.

2. Personal Data We Collect

juan361 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number);
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code);
• Account Data: Username, encrypted password, account preferences, and communication settings;
• Financial Data: Payment method details (GCash account number, PayMaya account, BPI/BDO/Metrobank account details), transaction history, deposit and withdrawal records, and wallet balances — all denominated in Philippine Peso (PHP);
• KYC Verification Data: Copies of government-issued photo ID, proof of address documents, and selfie verification images submitted during the Know Your Customer process;
• Gaming Activity Data: Game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage;
• Technical Data: IP address, device type, browser type and version, operating system, and approximate geolocation;
• Communications Data: Records of your interactions with juan361 customer support, including chat logs and email correspondence.

3. How We Collect Your Data

juan361 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies that record your browsing behavior and device information;
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from anti-money laundering (AML) screening services, and payment confirmation data from payment processors such as GCash and PayMaya;
• Publicly Available Sources: In limited circumstances, publicly available information may be used to verify your identity or investigate suspected fraud.

4. How We Use Your Personal Data

juan361 uses your personal data for the following purposes:

• To create, manage, and maintain your juan361 account;
• To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions in PHP;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To provide customer support and respond to your inquiries;
• To send you transactional communications, including account notifications, deposit confirmations, and security alerts;
• To send you promotional communications about juan361 offers and bonuses, where you have consented to receive such communications;
• To administer responsible gaming tools, including deposit limits, self-exclusion, and cooling-off periods;
• To analyze Platform usage and improve our services, game offerings, and user experience;
• To comply with legal and regulatory obligations, including reporting requirements under Philippine law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, juan361 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML requirements and gaming regulations;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

juan361 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• KYC & AML Service Providers: Identity verification and anti-money laundering screening services used to fulfill our regulatory obligations;
• IT & Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under strict contractual obligations;
• Customer Support Platforms: Third-party tools used to manage and respond to customer support inquiries;
• Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies (including PAGCOR) where disclosure is required by law or court order;
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary for the operation of our business.

All third-party service providers engaged by juan361 are contractually required to implement appropriate technical and organizational measures to protect your personal data and to process it only for the purposes specified by juan361.

7. Cookies & Tracking Technologies

juan361 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and game history to personalize your experience;
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve performance and content;
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the juan361 Platform.

8. Data Retention

juan361 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements;
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations under Philippine law;
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, juan361 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9. Data Security

juan361 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls ensuring that only authorized personnel can access personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data privacy obligations and secure data handling practices.

While juan361 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, juan361 will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Philippine Data Privacy Act.

10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan361:

• Right to Be Informed: The right to know what personal data we collect, how it is used, and with whom it is shared — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, as required by Philippine law. We may need to verify your identity before processing your request.

11. Children's Privacy

The juan361 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the juan361 Platform, please notify us immediately at [email protected].

12. Updates to This Privacy Policy

juan361 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how juan361 protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by juan361, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 15 business days of receiving your request
• Support Hours: 24 hours a day, 7 days a week
• Language: English
• Headquarters: Manila, Philippines

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by juan361.